June 28, 2022 Fresh N Green Lawyer is looking into your address ATT: Fresh N Green  Re: Demand for Payment  Dear Fresh N Green  Please be advised that Fresh N Green has wrongfully charged me a couple of times. I have contacted your company several times through your website for almost a month. I never received any response.  I've been spending a lot of time contacting your company from different sources to resolve these issues, but I’ve been ignored constantly. The way your company has been treating me, causing a lot of emotional stress and mental distraction.  Today, June 28, 2022, I was shopping at your Ratanada location. They did not pack plums, but they charged me Rs. 14.76. I noticed it when I came home. I called your store immediately and spoke with Dinesh. He told me to call back in 30 min. I did and no one picked up my call. I called 3 times. They purposely ignored my call. All this is giving me mental trauma and anxiety.  Below is the copy of the emails I sent to your company, but never heard back.   June 6, 2022  Dear FNG, Couple of days ago I found out I’ve been scammed by your company when placing an online order. Once the order arrives, the fruit/vegetables are less in weight compared to what shown on your website, which I understand. But when it arrived less, the delivery boy still took the whole payment. For example, if cabbage was shown RS 75 for 500gm, it arrived 460 gm, but the delivery boy took RS75 even though the bill showed less amount. I contacted the phone # listed on the receipt and went through a huge hassle and the person on the phone blamed me and ignored me. Then I noticed some transactions on my online account. Back in March, I placed an order, but your company canceled and marked payment failed. I pay on delivery, so not sure why it got canceled when the item wasn’t even delivered. I tried twice again, but your company canceled both times. Even though they canceled, they sent my order and I paid. But my account shows all three transactions as payment failed and canceled. Again I pay by cash, so not sure why it shows payment failed. I’ve been trying to contact your store by phone and whatsapp to resolve these issues. They’ve been constantly ignoring me and I believe they blocked me now. I would appreciate not only fixing these issues on  my account, but also contacting the store and teaching them to be professional and learn to have good customer service and obviously unblock me, so I can contact them if I have any questions on my future orders. Thank you looking forward to hear from you, Anita June 23, 2022  Dear fng, I’ve been contacting you for weeks but never heard back. To top it off other complaints, today a cashier treated me terribly at the checkout. I believe they get a lot of support from your company so they do not mind harassing customers. Hope this time you respond and work on your customer service skills. Anita   I also have a few whatsapp messages exchanged and the record of the calls I made to the store to solve the issue.   This will be Fresh N Green’s only chance to settle this matter before I file suit against Fresh N Green. I am agreeable to a payment and fixing my account. Please contact me on or before July 2, 2022 for purposes of settling this matter. If I do not hear from Fresh N Green on or before July 2, 2022, I will file a lawsuit against Fresh N Green without further notice. It is in Fresh N Green’s best interest to settle this matter before a lawsuit is filed. If a judgment is obtained against Fresh N Green, it will negatively affect Fresh N Green ability to get credit, Fresh N Green will be ordered to pay court costs, and Fresh N Green will incur interest at a rate of 10% per annum.  Based on the foregoing, I expect payment and my account could be settled no later than July 2, 2022. (I can be reached at: (email: anitabhandari@live.com or Cell: 6377707393). If Fresh N Green decides to ignore this demand for payment and to fix my account, I will further pursue all of its legal remedies without further notice to Fresh N Green. This letter serves as evidence that I have attempted to resolve this matter informally.  Sincerely,  Anita Jain (email: anitabhandari@live.com or Cell: 6377707393)